Financial Counselor  



Position: Financial Counselor  
Department: Business Office
Hours: Full-Time
General Description:
The Financial Counselor will work closely with the Patient Access Specialists and other departments within ACMH to verify all patient information, personal, insurance and financial, to ensure account balances can be paid in full, in a timely manner.  This includes visiting with patients prior to admission or upon dismissal about the billing, charges, expected insurance payment and estimated patient responsibility. The role primarily involves insurance verification and assisting patients and their families with financial and payment issues. The financial counselor performs an important role in protecting the hospital’s cash flow. This position is unique in that the financial counselor has the opportunity to follow the patient through the entire process from pre-registration through discharge to guarantee the hospital has accurate patient demographics, financial information and/or payment arrangements. The Financial Counselor may be the first and last contact/communication the facility has with our customers, thus excellent customer services skills are a must. This position is responsible for working proactively and in partnership with patients to avoid the engagement of collections agencies, except as the option of last resort. Reviews patient accounts and determines accounts requiring collection action; coordinates correspondence with outside collection agencies. In addition, this role is responsible for assisting the Department Director in facilitating the documentation and management of bad debt. Outbound calling for purposes of collections is required. Establishes and maintains good rapport with all people, both hospital personnel and the community at-large as an essential function. Works in an atmosphere that requires team work and an orientation toward maintaining a high public image of the organization.
Experience/Education Requirements:
Minimum of a high school diploma, or equivalent, required. Previous customer services experience required. Previous Business Office duties, financial or insurance experience or education in a healthcare setting, highly desired. Knowledge of medical terminology. Word processing and computer experience desirable. Demonstrated skill in verbal and written communication is required. Ability to adapt to flexible work schedule and frequent interruptions. Must be able to work independently with minimal supervision.
We offer competitive salaries and comprehensive benefits including:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Short-Term and Long-Term Disability
  • Life Insurance
  • IPERS Retirement Program and much more!
About Us:
Audubon County Memorial Hospital & Clinics is a 17- bed, Critical Access Hospital serving Audubon County and the surrounding areas, with the mission of “Excellence With Quality and Compassion to Those We Serve.”

Our services include emergency services, acute care, skilled nursing services, laboratory, radiology, respiratory therapy, physical therapy, occupational therapy, speech therapy, and surgical services. In addition, we offer several specialty services including orthopedic, mental health, pain management, podiatry, dermatology, oncology, spine surgery, cardiology, head and neck surgery, and urology.

We also operate two rural health clinics, Audubon Family Health Care and Exira Medical Clinic. Our clinics offer complete care from newborns to senior adults by providing well child check-ups, age-appropriate preventative care, sports and school physicals, immunizations, and treatment of occasional and ongoing illnesses.

EEO/AAP Statement:
Audubon County Memorial Hospital & Clinics provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, ACMH takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at

Post Date: 4/21/2023


Haillie Bruch, Human Resources Specialist
712-563-5258 |

AARP Employee Pledge Program:

Audubon County Memorial Hospital is committed to creating a diverse and inclusive workforce. We believe the contribution of our employees to organizational success is enhanced, and not limited by, their age. We celebrate the differences and believe that together we are a stronger, more united organization. Audubon County Memorial Hospital wants our employees, regardless of age, to feel valued.

We are proud to be part of the AARP Employee Pledge Program — a nationwide group of employers AARP Employee Pledge Program committed to developing diverse, high-performing organizations by leveraging workers of all ages.