|Serve as the first point of contact for customers seeking technical assistance. Respond to technology user issues via phone, email, and in person. Assist with onboarding of new users. Maintain updated inventory of all equipment, software, and licensing. Install and/or upgrade end-user hardware and software. Troubleshoot and diagnose end-point hardware, software, and communication problems. Utilize ticket/work order system to track issues and document work orders. Maintain high level of knowledge of current and emerging end-point hardware and software. Understand and manage various software licenses for end-point devices. Resolve technical problems with local area networks (LAN), wide area networks, and other systems. Install and configure computer peripherals for end users. Secure and protect IT assets ensuring confidentiality, integrity, and availability. Respond to IT issues in accordance with IT on-call policy.|
|Associates degree or other formal education in computer science, MIS, electronics, or equivalent experience preferred. Working technical knowledge of network and PC operating systems, including Windows 10 (and above). Previous experience deploying technology is preferred, ideally in a healthcare setting. Ability to conduct research into desktop and network issues and products as required. Must possess the ability to teach and train end-users and limit dependence on him/herself. Strong written and oral communication skills. Must be able to help non-technical people understand and use equipment and software and have good interpersonal skills. Ability to present ideas in user-friendly language. Ability to effectively prioritize and execute tasks in a fast paced environment. Strong customer service skills.|
|We offer competitive salaries and comprehensive benefits including:
|Audubon County Memorial Hospital & Clinics is a 17 bed, Critical Access Hospital serving Audubon County and the surrounding areas, with the mission of “Excellence With Quality and Compassion to Those We Serve.” Our services include emergency services, acute care, skilled nursing services, laboratory, radiology, respiratory therapy, sleep studies, physical therapy, occupational therapy, speech therapy, and surgical services. In addition, we offer several specialty services including orthopedic, mental health, sports medicine, pain management, podiatry, dermatology, oncology, spine surgery, cardiology, head and neck surgery, and urology. We also operate two rural health clinics, Audubon Family Health Care Clinic and Exira Medical Clinic. Our clinics offer complete care from newborns to senior adults by providing well child check-ups, age-appropriate preventative care, sports and school physicals, immunizations, and treatment of occasional and ongoing illnesses.
Audubon County Memorial Hospital & Clinics was recently named one of the Top 100 Critical Access Hospitals in the United States by The Chartis Center for Rural Health, for the eighth time. Audubon County Memorial Hospital & Clinics was also named a 2017 “Top 20 Critical Access Hospital” in the nation by the National Rural Healthcare Association (NRHA).
|Audubon County Memorial Hospital & Clinics provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, ACMHC takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.|
|Posted on 03/31/2022|