Audubon County Memorial Hospital & Clinics (ACMH) this week hosted Ignite the Patient Experience™, a two-day, on-site engagement designed to achieve a breakthrough improving the patient experience, caregiver engagement, and long-term organizational culture.
ACMH engaged Custom Learning Systems (CLS), a nationally recognized healthcare training and implementation organization to work directly with frontline caregivers, clinical leaders, executives, and board members, focusing on alignment, inspiration, and practical strategies to sustain a 5-Star patient experience.
Over the two days, CLS engagement experts Ron Webb, Vice President of Process Improvement and Larry Chatterton, Implementation Specialist, facilitated a program that included facility walk-throughs, leadership interviews, frontline and clinical focus groups, and a hospital-wide inspirational and educational session. The process will culminate in the delivery in the next ten days of a customized three-year strategic blueprint, shaped by broad participation and designed to deliver measurable improvements in patient experience, workforce engagement, and retention.
“This experience reinforced why we do what we do,” said Callen Weispfennig, Chief Executive Officer of Audubon County Memorial Hospital & Clinics. “Ignite the Patient Experience inspired our team to energize its mission” “Excellence with quality and compassion to those we serve”, and focus—together—on delivering exceptional care for the community of Audubon County. It was interesting, practical, and aligned with our values of “Stewardship, Teamwork, Accountability, Integrity, Respect and Service Excellence.”
Melanie Larsen, RN, Chief Operating Officer at Audubon County Memorial Hospital & Clinics. stated, “We want to deliver 5-Star care to our community and be the place where caregivers want to work.”
The Ignite engagement emphasized buy-in and ownership at every level, equipping leaders and caregivers with more than 25 proven implementation tools and clear, actionable tactics to guide improvement efforts over the next three years.
“Patients aren’t just names on a chart here—they’re our neighbors, friends, and family,” said Chief Nursing Officer – Cassey Neumann, RN, at Audubon County Memorial Hospital & Clinics. “That’s what drives us to give our very best, every day.”
National research shows strong links between patient experience, employee engagement, and organizational performance. By investing time in culture, communication, and leadership alignment, ACMH continues its commitment to being a trusted healthcare provider and employer of choice for the region.
Audubon County Memorial Hospital & Clinics serves the community from its main campus at 515 Pacific Avenue in Audubon, providing high-quality, compassionate care close to home.
